Online complaint center for overseas Pakistanis launched

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ISLAMABAD: Special Assistant to PM on Overseas Paksitanis Zulfikar Bukhari has said that Pakistanis around the world will acquire a sense of ownership as the ministry is trying to facilitate them in every domain.

Talking to the participants at the launching ceremony of “Call Sarzameen”, “E- Governance” and the new “Website” of the Overseas Ministry here in Islamabad, Bukhari said that impossible has been made possible by the officials of the Ministry.

Appreciating the performance of his team at the Ministry, he said that it took only 55 days to revamp the whole ministry.

He said that the Ministry of Overseas Pakistanis and Human Resource Development is being modernized in line with the Prime Minister’s first 100-day agenda.

After the introduction of the Immigrants Bio-metric Verification System and Naya Pakistan Calling, “Call Sarzameen”, “E- Governance” and a new Overseas Ministry website are being launched to completely change the way Overseas Ministry operates, he said.

Call Sarzameen is an online center for complaints regarding personal issues and the issues related to Ministry that Pakistanis abroad have to register.

The complaints related can be taken here, he said. These complaints reach the Minister’s office on a digital screen, he said. It will be easy to track the status of complaints and ask for immediate redressal of the issues.

Additionally, he said that “E Governance” launched by the Ministry is a great step towards digitization of the organizational processes. The Ministry’s overall work is to be done online. The paperless culture is being introduced for immediate processing of everyday tasks, he reiterated.

Now no one will need more than one day for the processing of a file in the Ministry. Furthermore, the website of the Ministry of Overseas Pakistan and Human Resources Development has been revamped.

Keeping the convenience of the public, we directed the revamping of the website to facilitate the stakeholders, Bukhari said. Pakistanis at home and abroad will be guided through this website about the Ministry’s departments and how they work.

The concerned people can be contacted immediately through this website and this website will serve as a gateway for the overseas and local Pakistanis to reach the officials of the Ministry for their matters, he said.

Federal Minister for Information and Broadcasting, Fawad Hussain Chaudhry, Minister of State for Interior, Shehryar Afridi, Federal Minister for Parliamentary Affairs, Ali Muhammad Khan, Minister of State for Communications, Murad Saeed, Senator Faisal Javed, Parliamentary Secretary Overseas Pakistanis Javeria Zafar Aheer, Parliamentary Secretary for Education and Training and Parliamentary Secretary for Health were present in the event.